Refund Policy

Last updated: May 2026

Overview

OnePoint Assistance is committed to providing valuable, high-quality digital assistance. Initial consultation is provided free of charge. Any service fee is quoted and agreed upon before extended assistance begins — you are never charged without your prior explicit consent. We understand that outcomes can vary, and we aim to be fair and transparent about our refund approach.

Refund Eligibility

You may be eligible for a full or partial refund in the following circumstances:

• OnePoint Assistance was unable to provide any meaningful assistance with the issue described
• A service was charged without your clear prior consent
• A duplicate charge occurred due to a technical error
• A refund request is submitted within 7 days of the service date

Non-Refundable Situations

Refunds are generally not provided in the following situations:

• Assistance was provided in good faith based on the information you supplied
• The outcome depended on decisions made by a third-party platform outside our control
• The refund request is submitted more than 7 days after the service date
• The issue was resolved through guidance we provided, even if not to your complete satisfaction

How to Request a Refund

To request a refund, please contact us within 7 days of your service date at support@onepointassistance.com with the following information:

• Your full name and email address used for the service
• The date of the service
• A brief description of why you're requesting a refund

Processing Time

Refund requests are reviewed within 5 business days of receipt. If approved, refunds are typically processed within 7–10 business days depending on your payment method and financial institution.

Partial Refunds

In some cases, we may offer a partial refund where a portion of the service was delivered satisfactorily. This will be determined on a case-by-case basis and communicated clearly to you.

Disputes

If you are unsatisfied with a refund decision, you may escalate the matter by replying to our refund decision email. We will conduct an additional review and provide a final determination within 5 business days.

Contact Us

For refund inquiries, contact us at:
OnePoint Assistance
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA
support@onepointassistance.com